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Terms & Conditions

General Terms & Conditions


This Agreement shall be between you the "Client": and Orlando Medical Rentals, LLC ("OMR"). OMR remains the sole owner of all of its rental equipment. OMR is not offering for sale, and the Client is not purchasing, the equipment unless otherwise specified in advance of rental. The client hereby acknowledges that the equipment shall be for personal use only. By signing and accepting the terms and conditions of this rental agreement, the Client acknowledges that they have read, understood and agree to the terms stated below.

Reservations and Payment of Rental Fees

The Client's reservation is attached hereto and incorporated by reference.

Payment is due by credit or debit card at the time of making the reservation. OMR will confirm your reservation either by email or telephone within 24 hours. Client should contact OMR if confirmation is not received within 24 hours of placing a reservation online or over the phone.

The colors and brands of products may vary from the images shown.

Delivery, Possession and Usage

At the time of reservation, the Client will specify the name and location of the Orlando area resort, hotel or vacation home where the rental item(s) will be delivered and retrieved. Client understands that pick up locations may vary depending on the drop off location. Most resort deliveries are made to the bell stand. If client is unsure as to the location of pick up, client agrees to contact OMR to clarify.

The Client agrees to contact OMR within 24 hours of the agreed delivery date by phone or email if the Client is unable to locate or take delivery of the rental item(s).

The Client agrees and understands that all requests for changes to the existing reservation must be made at least 24 hours before the agreed delivery time in said reservation. Change requests made less than 24 hours before the agreed delivery time will be honored at the sole discretion of OMR.

The Client agrees and understands that all deliveries are made with earnest effort to the requested delivery time but, due to traffic or volume, understand there is an allowable 30 minute window of the requested delivery time.

The Client agrees that if no contact is made within 24 hours of the agreed delivery date, the Client accepts possession of the rental item(s) and its responsibilities during possession.

If an attempt is made to deliver rental items to a vacation home and the Client is unavailable or the Client has provided the incorrect delivery location resulting in a 2nd trip to redeliver, a $15 redelivery fee may be applied at OMR 's discretion.

The Client agrees to maintain possession of the rental item throughout the course of their rental period. Rental items are to be kept secure when not in use ( ie hotel room, vehicle ). Items are not to be left with bell stands or luggage rooms for overnight storage.

The Client agrees to inform OMR immediately and directly of any defect or malfunction while in use. Once notified, OMR will make every effort to remedy the issue in a timely manner.

The Client agrees to only use the rental item for its intended purpose in a manner for which it was designed. At no time should the rental items stated weight limits ( as stated on this site ) be exceeded.

The Client agrees that violations of this agreement may result in the termination of the rental. OMR reserves the right to terminate a rental based on evidence of abuse or violation of any and all parts of this agreement. Client agrees to surrender any and all rented equipment and accessories to OMR upon request from OMR. OMR may, at its sole discretion, refund any portion of a rental that it deems necessary to terminate.

Returning Equipment

It is the responsibility of the Client to ensure that all rental items are available for pick-up at the designated resort, hotel or vacation home on the date and time specified in the reservation. All rental items are to be returned to the bell stand or registration desk at the resort of hotel listed in the confirmation email. At no time should any rental item ever be left in the guests' room after check out. Rental items left in rooms will incur a $25 recovery fee. The client is 100% responsible for the items to be available at the bell stand or front desk for pick up. Rental items being returned from vacation homes need to be available for pick up while someone from the rental party or property management designee is at the vacation home.

If the Client wishes to extend the rental period the Client must contact OMR before the agreed upon return time. OMR may, at its own discretion approve or deny any extension. OMR reserves the right to charge the Client's card and Client agrees to allow the charge designated by OMR for each additional day or fraction of a day the rental item(s) is kept by the Client.

Client agrees to contact OMR in the event of a delay in returning rental item(s) at the agreed upon time. It is the sole discretion of OMR as to whether a grace period may be granted. A $20 fee could be applied for return trips to pick up rental items if not returned at the agreed upon time as listed in the rental reservation or prearranged with OMR. ( Returned items are to be brought to the bell stand or front desk and never to be left in rooms or inside vacation homes, villas or condos unless agreed in advance or the resort itself requires this as their in-house procedure).

Client agrees to contact OMR in the event that the rental item(s) are returned earlier than the agreed upon date of return. Failure to notify OMR will void any insurance taken on the rental item.

Client may request a change of product for reasons of size or transportation issues. These requests are solely at the discretion of OMR based on product availability. Such requests are subject to a $10 fee per item.

Damages to or loss of Equipment

The Client shall accept for use, as is, the rental item(s) listed in the reservation, and accept full responsibility for the care of the equipment while it is in the Client's possession.

The Client is responsible to pay the full replacement value of any rental item(s) rented under this Agreement that is not returned to OMR. The Client also agrees to authorize the replacement cost of each rental item(s) to the Client's credit card in the event that the rental item(s) is not returned.

The Client is responsible to pay the replacement cost of any lost parts or accessories, whether paid for or provided free of charge. These include but are not limited to: Shoulder straps, harnesses, parent consoles, rain covers, cooler bags, glider boards and car seat adapters, clamps, feeding pump back packs, leg rests, et al. These items may be provided for a small fee or free of charge and are not guaranteed to be available during your rental.

The Client is responsible for the loss, theft, damage or destruction of the rental item(s) and agrees to pay the full replacement value for the rental item(s). The Client also agrees to authorize the replacement cost of the rental item(s) to the Client's credit card.

The Client agrees to return the rental item(s) in the same condition as it was delivered, and to report any loss, theft, damage or destruction to the rental item(s) immediately to OMR.

If you have rented a power scooter from OMR and have lost the key there will be a $50 replacement key charge applied to your credit card on file.


A full refund will be given to all cancellations made 48 hours or more prior to your rental date. All cancellations made within the 48 hour window will be charged the minimum rental fee for a rented item (the 1 day rental price for rented item(s) will be charged per item). Refunds for reservations made greater than 120 days from the date of cancellation will be refunded via credit card refund, PayPal or by check.

Liability Waiver

By accepting and using the rental equipment, the Client and any user, acknowledges that the rental equipment is being used at their own risk. OMR hereby makes no warranties with respect to the rental equipment, and OMR hereby specifically disclaims all warranties, whether express or implied.

OMR and its employees, owners and affiliates will not be responsible for accidents, injuries or damages caused directly or indirectly by the use or misuse of the rental equipment.

The Client and any user agrees to hold harmless OMR and its employees, owners and affiliates, from any liability, injury, death, property loss or damage which may result directly or indirectly from the use of the rental equipment.

This Agreement is governed by the laws of the State of Florida.

Note: These policies do not supersede what is stipulated in the signed rental contract.