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Frequently Asked Questions

How do I pay for a rental?

You can pay for the rental using your Visa, MasterCard, American Express, or Discover card.

When will I be charged?

You can pay at the time of placing your order or we can set up your card to be charged 2 days prior to your arrival.

How far in advance should I make my reservation?

While we make every effort to accommodate our guests, it is our strong recommendation that reservations are made well in advance of your planned stay. Holidays, spring and summer breaks and seasonal conventions often put rentals at a high demand.

Where do you deliver?

We deliver to all hotels, condos and homes in the Disney, Universal and Central Florida area. If you are not sure if we deliver to your location just give us a call! Delivery locations outside of our area are subject to a delivery fee.

What if I change hotels during my stay?

Just give us a call to let us know your departure location and we will update your reservation. If your new location is outside of our delivery/ pick up area, there will be a pick up fee.

What if I have a different pick up location and cannot transport my rental items myself?

We can move your rental items for you! A transfer fee will apply.

What should I do if I need to extend my rental?

If you would like to extend the length of your rental, simply call us to let us know your new end date. We will make every effort to accommodate your request subject to availability.

How do I cancel my reservation?

If you need to cancel a reservation, please give us at least 24 hours notice. Our toll free phone number for the U.S. and Canada is easy to remember. Call 1-877-356-9943 or 1-877-OMR-CARE.

Is a scooter easy to drive?

Yes, very easy, requiring the use of only the tips of your thumb or your fingers to activate the controller. The built - in brake system is activated when you release the controller.

Can I take a scooter in my car?

Yes, it can be taken in a mid-size vehicle or larger and our scooters are very easy to disassemble. For guests staying on Disney property and using Disney transportation, scooters will not need to be disassembled.

Will my scooter run all day without recharging the batteries?

While using the scooter in the theme parks, due to the hills and inclines, we will guarantee no more than 6 hours of battery life. There is always the possibility of longer spans, however, the hills and inclines will put more stress on the battery. We do highly recommend charging the scooter when not in use such as: On a ride, in a show, or in a restaurant. Periodically charging throughout the day will help sustain the battery for extended visits in the parks. PLEASE NOTE: riders who exceed or are close to the weight capacity of the scooter should expect a shorter run-time.

How long does it take to charge the scooter battery?

We recommend charging your scooter's battery over-night after every use. The battery can be charged in your hotel room and each scooter is equipped with a power meter to keep you informed of your battery's remaining power supply throughout the day.

Can my scooter be used on Disney and other theme park transportation?

Yes. Disney, along with many other theme parks in the area have made special accommodations for those using mobility scooters and ECV's. Check with your specific hotel or resort for details. Scooters DO NOT require disassembly to go on the Disney transportation.

How do I prevent my scooter from being ridden by others while parked?

Each scooter comes equipped with a "key", much like an automobile. Always remember to take your key with you when leaving your scooter unattended. (All scooter keys are attached to an elastic "wrist band" key-chain)

What happens if I am having problems inside the park, or if my scooter should happen to stop working while at a theme park?

If you are experiencing difficulties with your scooter, you can call the 877 number to be found on the scooter. We will first try to trouble-shoot the problem. If that is unsuccessful, we can send a driver to the entrance of the park with a replacement unit. To avoid the battery running out please check the battery gauge from time to time to help maintain a workable charge. PLEASE NOTE: Scooters cannot get wet. If they get wet, they will not work and will need to sit and dry before use.

What should I do if it starts to rain while operating the scooter inside the parks? Will the scooters operate in the rain?

If it begins to rain while in the parks it is HIGHLY recommended that the scooter is moved to a covered area. The electric components inside the scooters will malfunction if they are exposed to the rain and will cause it to seize up until ALL components are dried out.